Evidence Watcher Terms of Service

Draft for legal review. Last updated: June 5, 2026.

These Terms of Service ("Terms") govern access to and use of Evidence Watcher's website, application, research monitoring tools, alerts, emails, AI summaries, and related services (collectively, the "Service"). "Evidence Watcher," "we," "us," and "our" refer to SOUTHBYTE LABS LTD. "You" and "your" refer to the individual or organization using the Service.

By creating an account, accessing the Service, purchasing a subscription, or using the Service on behalf of an organization, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

1. The Service

Evidence Watcher helps users monitor publicly available research and clinical trial information, including sources such as PubMed and ClinicalTrials.gov, and receive alerts about changes, new publications, new trial records, updated trial records, or other results that match user-created searches or monitored trial records.

The Service may include:

Account creation and authentication.
User profiles and personalization settings.
Search and alert creation.
Email and in-app alert delivery.
AI-generated summaries, synthesis, ranking, or explanations.
Subscription and billing features.
Beta, preview, or experimental features.

We may modify, add, suspend, or discontinue features from time to time. Where a change materially affects an active paid subscription, we will provide notice as described in Section 22.

2. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is not intended for children, and we do not knowingly collect personal information from anyone under 18.

You are responsible for:

Providing accurate and current account information.
Maintaining the confidentiality of your login credentials.
All activity under your account.
Promptly notifying us of unauthorized access or misuse.
Ensuring that anyone who uses the Service through your account complies with these Terms.

We may refuse, suspend, or terminate access where we reasonably believe an account is inaccurate, unauthorized, abusive, unlawful, or otherwise harmful to the Service, other users, third-party providers, or public data sources.

3. Intended Use

The Service is intended for research monitoring, business intelligence, literature awareness, clinical trial tracking, and evidence-tracking workflows. It is not designed to collect personal health information, patient records, or confidential information about any individual.

Do not enter, upload, or submit:

Protected health information.
Patient-identifiable information.
Confidential medical records.
Information about an individual's health, treatment, diagnosis, or care.
Trade secrets or confidential third-party information unless you have the right to use it in the Service.
Information that you are prohibited from sharing under law, contract, institutional policy, professional duty, or confidentiality obligation.

You are responsible for determining whether your use of the Service is appropriate for your organization, role, industry, and applicable legal or regulatory obligations.

4. No Medical, Clinical, Regulatory, Legal, or Investment Advice

The Service is an informational research monitoring tool. It does not provide medical advice, diagnosis, treatment recommendations, clinical trial eligibility determinations, regulatory advice, legal advice, investment advice, financial advice, or securities recommendations.

You are solely responsible for independently reviewing source materials and consulting qualified professionals before making decisions based on information surfaced by the Service. You must not rely on the Service as the sole basis for any medical, clinical, regulatory, legal, financial, investment, research, product, or business decision.

The Service is not intended to replace review by qualified clinicians, scientists, regulatory professionals, legal counsel, financial advisers, investment professionals, or other subject matter experts.

5. AI-Generated Content

The Service may use artificial intelligence to summarize, synthesize, rank, classify, explain, or otherwise process research and clinical trial information.

AI-generated content can be incomplete, inaccurate, outdated, misleading, or contain mistakes. AI-generated content may fail to identify relevant research, may overstate or understate the significance of a source, may mischaracterize clinical trial status, eligibility criteria, endpoints, safety information, results, or publication findings, and may not reflect the current or complete state of the underlying evidence.

You must verify important information against the cited or linked source materials. For clinical trial information, you should consult the primary trial record, including the relevant record on ClinicalTrials.gov or any other source registry. For publication information, you should consult the original published source, PubMed record, publisher record, or other primary source.

AI-generated content is not professional advice and should not be relied on as a sole basis for medical, clinical, regulatory, legal, financial, investment, research, product, or business decisions.

Unless expressly agreed in a separate written agreement, AI-generated content is not validated for use in regulatory submissions, clinical protocols, GxP-governed workflows, quality systems, safety reporting, pharmacovigilance, clinical decision-making, or other regulated environments. You are responsible for independent expert review before using Service outputs in any consequential or regulated context.

We do not guarantee that AI outputs will be correct, complete, current, unbiased, available, reproducible, or suitable for your use case.

6. Public Data Sources and Third-Party Content

The Service relies on third-party and public data sources, including scientific literature databases and clinical trial registries. We do not control these sources and are not responsible for their availability, accuracy, completeness, timeliness, copyright status, licensing status, attribution requirements, or continued accessibility.

ClinicalTrials.gov data should be attributed to ClinicalTrials.gov. ClinicalTrials.gov data may be updated daily, and users should consult ClinicalTrials.gov for current official records. Evidence Watcher may process, filter, summarize, reformat, or otherwise modify data for alerting and monitoring purposes.

PubMed and related National Library of Medicine or National Center for Biotechnology Information resources may include records, abstracts, links, or metadata supplied by publishers, authors, or other contributors. Inclusion in PubMed or related databases does not imply endorsement by NLM, NIH, NCBI, or the U.S. Government.

The Service may display or link to third-party records, abstracts, metadata, registry information, publisher pages, or other third-party materials. Some materials may be subject to copyright, publisher terms, database terms, attribution requirements, access restrictions, or licensing conditions.

You are responsible for complying with any third-party terms, attribution requirements, copyright restrictions, access restrictions, and source-specific rules that apply to your use of third-party content.

7. Alerts and Email Notifications

You may configure alerts, schedules, email addresses, and delivery preferences. Alert timing, matching, completeness, and delivery are not guaranteed.

We may limit, batch, delay, pause, suppress, or stop alerts to manage reliability, abuse, billing status, deliverability, source availability, legal compliance, or system performance. Where practicable, we may notify you if alert delivery for your account is materially suspended or degraded.

Transactional emails about your account, alerts, billing, security, or Service usage may be sent even if marketing emails are disabled. You are responsible for keeping destination email addresses accurate and ensuring that you have permission to send alerts to those addresses.

8. Subscriptions, Billing, Automatic Renewal, and Payment

Paid plans may be billed through a third-party payment processor. By subscribing, you authorize us and our payment processor to charge applicable fees, taxes, and renewals using your selected payment method.

Additional subscription, renewal, cancellation, refund, tax, and seat-change terms may be described in Evidence Watcher's Subscription Terms, checkout flow, order form, or other written agreement.

Unless otherwise stated at checkout or in a separate written agreement:

Subscription fees are billed in advance.
Plans renew automatically until canceled.
Your subscription will renew at the then-current price unless you cancel before the renewal date.
You may cancel future renewals through the available billing flow or by contacting us at info@evidencewatcher.com.
Cancellation prevents future renewal charges but does not automatically entitle you to a refund for past charges or the current billing period.
We may suspend or limit access for failed, disputed, overdue, or reversed payments.

Automatic renewal notice: If you purchase a subscription, it will automatically renew at the end of each billing period unless you cancel before the renewal date. You are responsible for cancelling before renewal if you do not want the subscription to continue.

Pricing, plan features, and billing terms may change. We will provide reasonable advance notice of price increases that affect an active paid subscription, unless the change is required by law, caused by tax changes, or otherwise permitted by applicable law. If you do not agree to a price increase, you may cancel before the increase takes effect.

9. Refunds and Cancellation

Refund availability depends on your plan, jurisdiction, user type, and applicable law. Unless otherwise stated at checkout, in a separate written agreement, or required by law:

Fees are non-refundable once charged.
We do not provide automatic pro-rated refunds for partial billing periods.
Cancellation stops future renewal charges but does not automatically refund the current billing period.
We may consider refund requests for billing errors, duplicate charges, technical issues that materially prevent access to the paid Service, or other circumstances we determine appropriate.

To request a refund review, contact info@evidencewatcher.com with your account email address, date of charge, amount charged, and reason for the request.

Nothing in these Terms limits any refund, cancellation, cooling-off, or withdrawal rights that cannot be waived under applicable law, including rights that may apply to qualifying consumers in the UK, EU, or other jurisdictions.

10. Acceptable Use

You may not use the Service to:

Violate laws, regulations, third-party rights, or these Terms.
Submit patient-identifiable information, protected health information, consumer health data, or individual health details.
Submit unlawful, confidential, or unauthorized data.
Use the Service for medical advice, clinical decision-making, patient-care use, diagnosis, treatment, or trial eligibility determinations.
Scrape, crawl, harvest, abuse, bypass rate limits, or overload the Service, public data sources, third-party systems, or Evidence Watcher infrastructure.
Interfere with the Service, probe security, or attempt unauthorized access.
Reverse engineer, decompile, copy, or misuse protected elements of the Service except where applicable law permits this despite contractual restriction.
Resell, sublicense, white-label, rent, lease, or redistribute access to the Service to third parties as a standalone product or service.
Use Service outputs as the primary data source for building or operating a competing commercial research monitoring product, or otherwise misuse the Service for competitive purposes.
Use extracted email addresses, third-party source data, or Service outputs for spam, unsolicited marketing, or other unauthorized outreach.
Upload malicious code or use the Service to distribute harmful content.
Misrepresent AI summaries, source data, or Evidence Watcher-generated content as official source records.

We may investigate suspected violations and suspend or terminate access where appropriate.

11. Customer Content

"Customer Content" means information you submit to the Service, including alert names, search queries, monitored topics, profile fields, organization information, personalization inputs, notes, comments, and other information you provide.

You retain ownership of your Customer Content. You grant Evidence Watcher a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, reproduce, and use Customer Content as reasonably needed to provide, secure, support, maintain, troubleshoot, and operate the Service.

We may also use aggregated, de-identified, or anonymized information derived from use of the Service to understand usage, improve the Service, and develop new features, provided that such information does not identify you or your organization.

We will not use Customer Content to train third-party foundation models or Evidence Watcher-owned AI models. Anthropic states that, by default, it does not use inputs or outputs from its commercial products, including the Anthropic API, to train its models, except where customers explicitly provide feedback, report bugs, or otherwise choose to allow such use. Evidence Watcher does not submit Customer Content to Anthropic for feedback, bug-reporting, or model-training purposes.

You represent that you have all rights necessary to submit Customer Content and that your Customer Content does not violate these Terms or applicable law.

12. Data Retention and Deletion

We may retain Customer Content and account information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, maintain security, and support legitimate business operations.

If you delete your account or request deletion of Customer Content, we will process the request in accordance with our Privacy Policy and applicable law. We may retain backup copies, logs, billing records, security records, or other information where required or permitted by law.

You are responsible for exporting or saving any information you need before cancelling your subscription or deleting your account.

13. Evidence Watcher Intellectual Property

Evidence Watcher and its licensors own the Service, including software, designs, workflows, documentation, branding, prompts, models, configurations, interfaces, databases, compilations, and other materials. Except for rights expressly granted in these Terms, we reserve all rights in the Service.

You may not remove proprietary notices, copy protected elements, or use Evidence Watcher branding without our prior written permission.

14. Feedback

If you provide ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation. This does not give us ownership of your Customer Content.

15. Privacy

Your privacy is important to us. Our Privacy Policy, available at /legal/privacy-policy, explains what personal information we collect, how we use it, how long we keep it, your rights regarding your data, and how to contact us with privacy inquiries. The Privacy Policy is incorporated into and forms part of these Terms.

You must not submit patient-identifiable information, protected health information, or individual health information to the Service. If you believe such information has been submitted, contact us promptly at info@evidencewatcher.com.

If you use the Service on behalf of an organization, you are responsible for ensuring that your organization has provided any notices and obtained any consents required for your use of the Service.

16. Security and Availability

We use reasonable administrative, technical, and organizational measures designed to operate the Service securely and reliably. However, we do not guarantee uninterrupted availability, error-free operation, data retention, or protection from every security risk.

You are responsible for maintaining appropriate backups and independent records for information that is important to you.

You must promptly notify us at info@evidencewatcher.com if you become aware of any unauthorized access, security incident, vulnerability, or misuse involving your account or the Service.

17. Beta, Preview, and Experimental Features

Some features may be labeled or treated as beta, preview, experimental, or early access. These features may be changed, limited, suspended, or discontinued at any time and may be less reliable than generally available features.

Beta, preview, experimental, and early access features are provided for testing and evaluation and should not be used for consequential decisions without independent verification.

18. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate your access if:

You breach these Terms.
Your subscription is unpaid, disputed, reversed, overdue, or canceled.
Your use creates a material risk to Evidence Watcher, other users, third-party providers, public data sources, security, or legal compliance.
Your use materially burdens public data sources, third-party systems, or Evidence Watcher infrastructure.
We are required to do so by law.

Where your account is suspended for a breach of these Terms, other than breaches involving illegal conduct, security risk, safety risk, non-payment, repeated violations, or urgent operational concerns, we will, where practicable, provide notice and a reasonable opportunity to cure the breach before termination.

We may immediately suspend or terminate access without prior notice for serious, repeated, unlawful, abusive, or security-sensitive violations.

Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive will survive, including provisions on ownership, privacy, data retention, disclaimers, limitation of liability, indemnity, dispute terms, and general legal terms.

19. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Evidence Watcher disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and reliability.

We do not warrant that:

The Service will meet your requirements.
Alerts will identify every relevant update.
Search results, AI outputs, or source summaries will be accurate, complete, or current.
Third-party data sources will remain available.
Errors will be corrected.
The Service will be suitable for regulated, clinical, GxP, pharmacovigilance, regulatory submission, investment, or professional decision-making workflows.

Nothing in these Terms excludes warranties, guarantees, or rights that cannot be excluded under applicable law.

20. Limitation of Liability

To the fullest extent permitted by law, Evidence Watcher will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, loss of goodwill, loss of anticipated savings, or substitute services.

To the fullest extent permitted by law, Evidence Watcher's total liability for all claims relating to the Service or these Terms will not exceed the greater of:

The amounts paid by you to Evidence Watcher for the Service in the 12 months before the event giving rise to liability; or
USD $100.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, fraudulent misrepresentation, willful misconduct, or any other liability that applicable law does not permit to be limited or excluded.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

21. Indemnity

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Evidence Watcher and its officers, directors, employees, contractors, affiliates, and agents from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or relating to:

Your Customer Content.
Your breach of these Terms.
Your violation of law or third-party rights.
Your misuse of the Service.
Your submission of patient-identifiable, confidential, infringing, or unlawfully obtained information.

We reserve the right to assume control of the defense of any claim subject to indemnification, and you agree to cooperate with us in defending such claims. You may not settle any claim in a way that imposes obligations on Evidence Watcher without our prior written consent.

This indemnity does not require you to indemnify Evidence Watcher for Evidence Watcher's own unlawful conduct, gross negligence, or willful misconduct to the extent such indemnity is prohibited by applicable law.

22. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice, such as by email to your registered address, in-app notification, or posting an updated version through the Service.

Material changes may include changes that materially affect active paid subscriptions, pricing for existing subscribers, dispute resolution provisions, limitation of liability, user obligations, or the way we use Customer Content.

Unless a shorter period is required by law or needed for security, legal, or operational reasons, we will use reasonable efforts to provide at least 30 days' advance notice of material changes that materially affect active paid subscriptions.

Your continued use of the Service after updated Terms become effective means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may cancel your subscription before the effective date.

23. Copyright Complaints and DMCA Notices

If you believe that content available through the Service infringes your copyright, you may send a copyright complaint to our designated copyright contact.

Your physical or electronic signature.
Identification of the copyrighted work you claim has been infringed.
Identification of the material you claim is infringing and information reasonably sufficient for us to locate it.
Your contact information, including name, address, telephone number, and email address.
A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law.
A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

Copyright Compliance Department
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
info@evidencewatcher.com

We may remove or disable access to allegedly infringing material and may terminate accounts of repeat infringers where appropriate. If material you submitted is removed in response to a copyright complaint, you may have the right to submit a counter-notification under applicable law.

Evidence Watcher must register a designated copyright agent with the U.S. Copyright Office before relying on the DMCA safe harbor.

24. Export Controls and Restricted Use

You may not use, export, re-export, or transfer the Service in violation of applicable export control, sanctions, or trade laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions where use of the Service would be prohibited, and that you are not listed on any applicable restricted-party list.

You are responsible for ensuring that your use of the Service complies with applicable export control, sanctions, and trade compliance obligations.

25. Consumer Rights

Nothing in these Terms limits, excludes, or modifies any consumer rights, statutory guarantees, remedies, cancellation rights, refund rights, withdrawal rights, or other protections that cannot be limited, excluded, or modified under applicable law.

If you are a consumer in a jurisdiction with mandatory consumer protection laws, these Terms apply only to the extent permitted by those laws. Where these Terms conflict with mandatory consumer rights, the mandatory rights will prevail.

26. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules, except where applicable law requires otherwise.

Before bringing a formal claim, the parties will attempt to resolve disputes informally. To start informal resolution, the party raising the dispute must send written notice describing the dispute, the requested resolution, and contact information. The parties will then make a good-faith effort to resolve the dispute for at least 30 days, unless emergency relief is needed or applicable law requires otherwise.

If a dispute cannot be resolved informally, it will be handled in the courts of England and Wales, unless applicable law requires otherwise.

Counsel should determine whether arbitration, a class action waiver, jury trial waiver, or jurisdiction-specific dispute addendum is appropriate for Evidence Watcher's user base.

27. Notices

We may send notices to you by email, in-app notification, posting through the Service, or other reasonable means. You are responsible for keeping your account email address current.

Legal notices to Evidence Watcher should be sent to:

SOUTHBYTE LABS LTD
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
info@evidencewatcher.com

Notices are deemed given when sent by email, when posted through the Service, or when delivered by the relevant mail or courier service, unless applicable law requires a different method or timing.

28. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, corporate transaction, or by operation of law.

29. Force Majeure

Evidence Watcher will not be responsible for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, cloud provider outages, payment processor failures, public data source outages, government actions, changes in law, or other events outside our reasonable control.

30. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. The unenforceable provision will be interpreted or modified to the minimum extent necessary to make it enforceable, unless applicable law requires otherwise.

31. No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision or any other provision later.

32. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms presented to you for specific features, plans, or purchases, form the entire agreement between you and Evidence Watcher regarding the Service and supersede any prior or contemporaneous agreements about the Service.

33. Contact

Questions about these Terms can be sent to:

info@evidencewatcher.com